Terms and conditions
1. General
1.1
Unless otherwise expressly agreed in writing with ARAS, only the sales, delivery and return terms stated below shall apply as terms for all agreements and deliveries from ARAS, regardless of any conflicting or deviating provisions in the Buyer’s order or acceptance.
2. Offer / Order
2.1
An agreement between Buyer and Seller shall only be considered concluded when the Seller has issued an order confirmation. Any objections from the Buyer regarding the content of the order confirmation must be submitted in writing and received by the Seller on the same day the Buyer receives the order confirmation.
2.2
Offers from ARAS without a specified acceptance deadline shall lapse if a corresponding acceptance has not been received by ARAS within 14 days from the date of the offer.
2.3
Cancellation or modification of an order may only take place with the Seller’s written approval. Approval may be made conditional upon the Buyer compensating the Seller for costs and losses incurred due to cancellation or modification, however at least an amount corresponding to 15% of the agreed purchase price excluding VAT.
3. Prices
3.1
Unless otherwise expressly agreed, prices are ex warehouse, excluding VAT, freight and duties.
3.2
ARAS offers customers a discount or project discount in relation to the current price list.
Any project discount is conditional upon ARAS supplying all products included in the project, provided that they are distributed by ARAS Security A/S.
3.3
All orders below DKK 500 are subject to an administration fee of DKK 125.
3.4
A fee of DKK 500 is added for orders placed by phone or in person at our warehouses.
This fee is waived when ordering via the website – including for collection.
4. Payment
4.1
Payment terms are net 14 days from invoice date.
4.2
If the Buyer fails to pay on time, the Seller is entitled to charge interest of 2% per commenced month from the due date.
4.3
In case of delayed payment, the Seller is entitled to charge a reminder fee of DKK 150 for each reminder sent to the Buyer.
4.4
The Buyer is not entitled to withhold any part of the purchase price as security for fulfillment of any counterclaims relating to other deliveries, and such withholding shall be considered a material breach of the agreement.
5. Risk. Retention of Title
5.1
Retention of title. The delivery remains the property of the Seller until full and final payment has been made. Payment by cheque, bill of exchange or promissory note shall not be considered final payment until full settlement has taken place and any objection period of the financial institution has expired.
5.2
Risk passes to the Buyer upon delivery of the goods. Unless otherwise stated in the order confirmation, delivery shall be deemed to have taken place when the goods are handed over to an external carrier.
6. Delivery
6.1
Delivery times are approximate and non-binding unless otherwise expressly stated.
6.2
The Seller is furthermore entitled to postpone the approximate delivery time if the delay is caused by circumstances beyond the Seller’s control, cf. also clause 2.
7. Support Terms
7.1
ARAS Security provides free support to installers on all products purchased from us throughout the entire warranty period. For support on NOX products, it is required that the installer has completed our NOX training course.
7.2
In case of doubt regarding the origin of a product (e.g. card readers that can be purchased from other distributors), ARAS Security must be informed of the product location and receive a requisition number. If it is determined after support that the product was not purchased through us, an invoice will be issued for the time spent.
8. Special Terms for Software
8.1
The Buyer is granted a license to the accompanying software. The specific content of this right is governed by the license terms delivered with the software to the Buyer. The Buyer undertakes to comply fully with these license terms.
8.2
The Buyer only acquires a license (right of use) to all software (including content and documentation), while all ownership rights, including copyrights, trademarks and other intellectual property rights, remain with the Seller.
8.3
The Buyer may make necessary backup copies but may not otherwise, in violation of the Seller’s copyrights, reproduce, modify (including error correction) or transfer the software to third parties without the Seller’s written consent.
8.4
The Seller cannot be held liable for damage or loss in connection with delivered software and assumes no responsibility in connection with its use.
8.5
Delivery is deemed to have taken place when the software is delivered to the Buyer on CD-ROM, other readable media or via download. Upon delivery, risk passes to the Buyer.
9. Warranty
9.1
The Seller provides no warranty that the sold products are free from defects. The Seller refers to any warranty provided by the manufacturer. Any warranty and warranty period thus depend on the specific product type.
10. Duty to Inspect
10.1
The Buyer is obliged within 7 days of delivery to carry out necessary inspections to identify any defects and to notify the Seller of any defects within the same deadline.
11. Defects
11.1
Goods with defects must be returned in original and undamaged packaging and properly packed. If the original packaging is damaged, it is the Buyer’s responsibility to ensure proper packaging. If damage occurs due to insufficient packaging, the Buyer forfeits the right to claim defects. Before returning goods, the Buyer must contact the Seller to obtain a return number (RMA), which must be stated upon return. The Seller has the right to reject returns without an RMA number. Special order items are not accepted for return. Goods that are defective upon receipt (DOA: Dead On Arrival) are handled according to the manufacturer’s guidelines.
11.2
Defects resulting from normal wear and tear, overload, improper use, inadequate maintenance, accidental damage or other circumstances for which the Buyer bears responsibility do not constitute defects.
11.3
The Buyer bears all costs of transport and shipping related to returning goods to the Seller.
12. General Returns
12.1
Returns of stocked goods can only take place if purchased from ARAS, are in undamaged condition and in original unopened packaging. At the time of return, the product must still be part of our stock range and not in quantities disproportionate to our sales. Returns under DKK 200 will not be credited. Returns more than 30 days after delivery require written agreement with ARAS.
12.2
When returning goods, the following must always be stated:
• Account number
• Item number
• Quantity
• Delivery note or invoice number
• Reason for return (return, exchange or trial)
Goods without this information may only be returned by prior agreement and subject to a fee of at least 25% of the purchase price. Otherwise, a return deduction will be calculated according to the table below.
12.3
All freight costs related to returns are borne by the customer.
12.4
Return deductions are calculated based on the table below.
The basis is the purchase price excluding VAT at the time of return, but not exceeding the value at delivery.
Return period – Return deduction
0–30 days from delivery date
15% of invoice price
– minimum DKK 150
More than 30 days from delivery date and only by prior agreement
25% of invoice price
12.5
Non-stock special and procurement items are generally non-returnable. If such items are exceptionally accepted for return, this requires prior written agreement with ARAS and approval from the supplier.
13. Liability
13.1
The Seller is not liable for damage to real property or movable property occurring while the goods are in the Buyer’s possession. The Seller is only liable if it is proven that the damage is due to fault or negligence by the Seller or parties for whom the Seller is responsible. The Seller is not liable for damage to products manufactured by the Buyer or products in which these are incorporated. The Seller is not liable for operating losses, loss of profit or other indirect losses. The Seller’s liability shall not exceed DKK 100,000 and is limited to one year from delivery. To the extent the Seller is held liable towards third parties, the Buyer shall indemnify the Seller to the same extent as the Seller’s liability is limited under this clause.
13.2
The Seller’s liability for defects is limited to replacement. If replacement is not possible, the Seller will issue a credit note.
13.3
Claims for compensation for additional costs, operating losses or other losses resulting from defective delivery cannot be made against the Seller.
13.4
The Seller is under no circumstances liable for loss or damage to data. Liability for delay shall never exceed 10% of the value of the delayed part of the delivery.
14. Product Liability
14.1
ARAS is only liable for damage caused by the delivered product to other objects and/or persons if it is documented that the damage is due to intentional or grossly negligent acts by ARAS. However, ARAS’ liability shall not exceed DKK 100,000 including interest and costs. ARAS is never liable for indirect losses such as operating losses or loss of profit.
15. Buyer’s Breach
15.1
If the Buyer materially breaches its obligations and fails to remedy without undue delay, the Seller is entitled, under Danish law, to claim compensation for any loss incurred. Compensation does not include indirect losses.
16. Force Majeure
16.1
Neither party shall be entitled to compensation or to terminate the agreement in case of non-performance due to force majeure.
16.2
Force majeure exists if a party or its subcontractors are prevented from fulfilling the agreement due to war, civil war, rebellion, public restrictions, import/export bans, natural disasters or widespread labor disputes that could not have been foreseen at the time of entering into the agreement.
17. Governing Law and Jurisdiction
17.1
Any dispute arising between the parties shall be settled by the Maritime and Commercial Court as first instance and governed by Danish law.
18. Cookies
18.1
Our website uses cookies to remember your settings, statistics and personalization of content. This information is not shared with third parties. Continued use of the website constitutes acceptance of the cookie policy.
19. Personal Data
19.1
ARAS stores personal data in connection with newsletters, courses and orders. Personal data is only used in connection with these purposes and is not shared with third parties. Personal data can be deleted at any time upon request.